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How to convert voices recorded on iphone into Cisco UCCX supported format?

Cisco UCCX supports .wav audio files with attributes of CCIT U-Law, Sample Size: 8bit and Sample Rate: 8KHz However iphone's Voice Memo app generates audios on .m4a (MPEG 4 Audio) format. It is compatible with Apple devices, but not with Cisco UCCX. Hence .m4a must be converted to proper .wav Continue Reading

UCCX: updating script caused error: Error while performing the operation. Please look into logs for more information.

An error has occurred while saving a new UCCX script file in UCCX Publisher node. The message was "Error while performing the operation. Please look into logs for more information." If you encounter similar error, first identify the server roles, ensure they are properly set and finally try to apply Continue Reading

Cisco UCS C220M4 Purple Screen - Could not start pcpu 1: TSC sync timed out

This happened today while setting up ESXi 6.5 on Cisco UCS C200 M4 Server. VMware crashed and throwing an error in the purple screen, Could not start pcpu 1; TSC sync timed out. If you come across similar situation, then try changing CPU settings in BIOS. It fixed the ESXi Continue Reading